"Fabric Mart, how can I help you?"
Did you know that if you call us during regular business hours you will always be greeted by a person on the other end? No voicemails, a real, live person ready to help you!
We receive a lot of the same questions and thought it would be a good idea to answer some of them for you!
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1. Why can’t I order swatches of the fabric offered on the Fabric Mart website?
Because we buy deadstock fabric from manufacturers and designers, we cannot guarantee that the fabric will be available once your receive the sample. We try our best to provide quality photos and descriptions to help you decide on the best fabric for your project.
2. How is Fabric Mart different from other online stores? We pride ourselves on offering quality fashion fabric at discounted prices, but we also price ourselves for our customer service! If you call during normal business hours, you will always be greeted by a live person. No voicemails, or pre-recorded messages! 3. Can I add to my order after it is placed? We do let customers add to their order as long as the order has not already shipped. During times of high volume orders, we do not allow adding or combining of orders. We post this on our site for your information.
4. Can I return my fabric? We accept returns on uncut, unwashed fabrics. We have a 30-day return policy and we do not refund shipping. If you wish to return any item, please enclose a copy of your invoice in the package for proper credit. Once we receive your order, we will refund your payment method. 5. What is a mystery bundle? We offer a number of different bundles. Our most popular is the 10-yard Fashion Fabric Bundle, which includes an assortment of beautiful fabric remnants. We also offer a few other bundles, depending on stock of remnants such as, wool bundle, silk bundle, Craft Bundle and more. Check out our site for the current selection.
6. Why does my fabric come in a surprisingly labeled box that does not pertain to Fabric Mart? Fabric Mart uses clean, new, recycled boxes. Not only is this good for the environment, but it allows us to keep our shipping costs low! 7. Sometimes items are removed from my shopping cart before I place my order. Why? Yardage is pulled out of inventory when an order is placed and paid for. Occasionally another customer may buy the last of that item while you are still shopping. We know this can be frustrating, so we recommend finishing your order in one sitting to avoid missing out on the fabrics you selected. Items in your wish list and your shopping cart will not hold your quantity. 8. Why do “sold outs” occur in my order? We try our best to keep our inventory as accurate as possible but yardage is a lot different than single items picked from a shelf. Fabric stretches, our cuts are fairly generous and sometimes we may run into flaws or multiple small pieces on a few bolts. All in all, our customers are happy with their orders and do not receive sold outs too often, but it is something that could happen. |
If you still have a question that is not listed here, don't hesitate to reach out to our Customer Service Dept: 610-678-1330 or email customerservice@fabricmartfabrics.com.
Our office and retail store are open Monday-Friday 8am-4:30pm ET.
Thank you for being a loyal customer!
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Posted on December 06 2012
Good job with the whole post. Thank you so much for sharing the same.
I love the $8 flat shipping! It is always good to look at a total cost of a purchase versus focusing on just the shipping.
This is really helpful. Thank you for sharing this with your customers.